Refund & Cancellation Policy
Last updated: August 2026
Overview
Addis Ticket aims to ensure a fair and transparent process for refunds and cancellations. This policy applies to ticket purchases and subscription payments made through our platform. We understand that plans change, and we are committed to handling each request with care.
Event Ticket Refunds
Refund eligibility for event tickets is determined by the event organizer's refund settings. Some events may allow full refunds up to a specified date, partial refunds, or no refunds at all. The refund policy for each event is displayed on the event page before you complete your purchase.
Cancelled Events
If an event is cancelled by the organizer, ticket holders are eligible for a full refund. We will process these refunds as promptly as possible and notify all affected ticket holders. Refunds for cancelled events are returned to the original payment method used at the time of purchase.
Subscription & Credit Refunds
Subscription payments and credit purchases are generally non-refundable once credits have been used. If you have unused credits or wish to cancel an active subscription, please contact our support team to discuss your options. We handle each situation on a case-by-case basis.
How to Request a Refund
To request a refund, please contact our support team with your order details. Include the event name, ticket or order number, and the reason for your request. We aim to respond to all refund requests within two business days and process approved refunds within five to ten business days.
Need to request a refund?
Please reach out to our support team at support@addisticket.com with your order details and we will assist you promptly.